Privacy Policy

1. Who We Are

This website is operated by CATO Company SARL, a business software solutions provider based in Dbayeh, Beirut, Lebanon.

In this Privacy Policy, “CATO”, “we”, “us” and “our” refer to CATO Company SARL.

2. Information We May Collect

The personal information we collect depends on how you interact with our website and services.

We may collect information that you provide directly to us, including:

• your first and last name;
• email address;
• telephone number and country calling code;
• company or organization name;
• partnership preferences or business interests;
• information submitted through contact, support, demo, partnership or similar forms;
• account or login information where access to a restricted area is provided.

3. Information Collected Automatically

When you access the website, certain technical information may be generated automatically by your browser, device, hosting infrastructure or security systems.

Depending on the technologies used by the website, this may include:

• Internet Protocol (IP) address;
• browser type and version;
• operating system and device type;
• date and time of access;
• pages visited and technical request information;
• diagnostic, performance and security information.

This information may be used to operate, secure, troubleshoot and improve the website.

4. How We Use Personal Information

We may use personal information for purposes including:

• responding to inquiries and contact requests;
• processing partnership applications and business requests;
• providing requested product, demo or service information;
• providing customer or technical support;
• administering authorized user accounts and restricted areas;
• communicating with customers, partners and prospective customers;
• maintaining the security and integrity of our website and systems;
• improving our website, services and user experience;
• complying with legal, regulatory, contractual or accounting obligations;
• protecting CATO, our customers and other users from fraud, misuse or security threats.

5. Contact and Partnership Forms

When you submit information through a contact, support, demonstration, partnership or other form, we use the information provided to review and respond to your request.

For example, a partnership request may include your name, company name, email address, telephone number, country calling code and preferred type of partnership.

Please do not submit sensitive personal information through website forms unless it is specifically requested and necessary for the relevant purpose.

6. Accounts and Authentication

Certain sections of the website may require login credentials and may only be available to authorized customers, partners, employees or other approved users.

Where applicable, account information may be processed to authenticate users, maintain account security, provide access to restricted services and investigate unauthorized activity.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies where necessary for functionality, authentication, security, user preferences or website performance.

Cookies are small files or data elements that may be stored by your browser or device. Some cookies may exist only for the duration of a browsing session, while others may remain for a longer period.

You can control or delete cookies through your browser settings. Blocking certain cookies may affect the functionality of some parts of the website.

If we introduce analytics, advertising or other non-essential tracking technologies that require additional notice or consent, we may provide appropriate controls or disclosures on the website.

8. How We Share Information

CATO does not sell personal information collected through this website.

We may disclose information where reasonably necessary to:

• service providers that host, maintain, secure or support our website and systems;
• professional advisers such as legal, accounting or technical advisers where appropriate;
• affiliated companies where necessary for legitimate business operations;
• authorities, courts or regulators when disclosure is required by applicable law or a valid legal process;
• a purchaser or successor in connection with a merger, acquisition, restructuring or transfer of all or part of our business.

Where third parties process personal information on our behalf, we expect them to use it only for the relevant purpose and to apply appropriate safeguards.

9. International Processing and Transfers

CATO operates and provides services across multiple markets. Personal information may therefore be processed or stored in Lebanon or in other countries where CATO, its affiliates or service providers operate.

Data protection laws may differ between countries. Where appropriate, we take reasonable measures to protect personal information when it is transferred or processed outside the jurisdiction in which it was originally collected.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to requests, maintain customer or partner relationships, satisfy contractual obligations, protect our systems and comply with applicable legal requirements.

Retention periods may differ depending on the type of information, the nature of the relationship and any applicable legal or business requirements.

11. Data Security

We use reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

No website, network, transmission method or electronic storage system can be guaranteed to be completely secure. You should therefore use appropriate care when transmitting information online and when protecting account credentials.

12. Your Privacy Choices and Rights

Depending on applicable law and your relationship with CATO, you may have rights concerning your personal information, including the ability to request:

• access to personal information we hold about you;
• correction of inaccurate or incomplete information;
• deletion of information where there is no legal or legitimate reason for us to retain it;
• restriction of or objection to certain processing;
• withdrawal of consent where processing is based on consent.

These rights are subject to applicable law and may not apply in every circumstance. We may need to verify your identity before processing certain requests.

13. Marketing Communications

Where permitted, CATO may use contact details to communicate information about products, services or business opportunities that may be relevant to you.

You may ask us to stop sending marketing communications at any time by using any available unsubscribe method or by contacting us directly.

Service, security, account or transactional communications may still be sent where they are necessary for an existing relationship or service.

14. Third-Party Websites and Services

Our website may contain links to external websites and services, including social networks, mapping services or other third-party platforms.

CATO does not control the privacy practices of those third parties. Information you provide to them is governed by their own privacy policies and terms.

We encourage you to review the privacy information of any third-party service you choose to use.

15. Children's Privacy

This website is intended primarily for businesses, customers, partners and individuals seeking information about CATO products and services. It is not designed to collect personal information from children.

If we become aware that personal information relating to a child has been submitted to us without appropriate authorization where required, we may take reasonable steps to delete it.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technologies, business practices or legal requirements.

The updated policy will be published on this page and the “Last updated” date will be revised accordingly.

We encourage you to review this page periodically to remain informed about how we handle personal information.